Privacy policy
Shovava respects your privacy. This policy explains, in plain English, what personal information we collect, why we collect it, who we share it with, and how you can access or correct it.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
WHO WE ARE
Shovava is an Australian clothing and accessories brand. You can reach us at any time about privacy:
Email: info@shovava.com
Post: PO Box 97, Brunswick Heads NSW 2483, Australia
WHAT WE COLLECT
When you shop with us or interact with our website, we may collect:
Your name, email address, shipping and billing address, and phone number.
Your order history, including what you bought, returns and exchanges, and any messages you send us.
Payment details. Card numbers are entered directly into our payment providers and are never stored on our systems — we only see the last four digits and whether the payment succeeded.
Technical information such as your IP address, browser, device type, and the pages you viewed on our site.
Any review, photo, or comment you choose to publish about a product.
You do not have to give us your name. You are welcome to browse anonymously or contact us using a pseudonym, but we cannot ship an order without a delivery address.
HOW WE COLLECT IT
Directly from you at checkout, when you create an account, subscribe to our newsletter, leave a review, or message us by email or live chat. Automatically through cookies and similar technologies when you browse our site. Occasionally from a marketplace such as Etsy, if that is where you placed your order.
WHY WE USE IT
To process and ship your order, and to keep you updated on its progress.
To handle returns, exchanges, refunds and warranty claims.
To answer your questions and provide customer support.
To send you marketing emails or messages, where you have opted in. You can unsubscribe at any time using the link in any email.
To publish product reviews, where you have submitted one.
To understand how our website is used so we can improve it, and to measure and target our advertising.
To detect and prevent fraud, and to meet our tax, accounting and other legal obligations.
WHO WE SHARE IT WITH
We do not sell your personal information. We share it only with the service providers who help us run the business, and only so far as they need it to do their job:
Store and payments: Shopify (our e-commerce platform and website host), Shop Pay, and PayPal.
Shipping: Starshipit (our dispatch system), Australia Post, and DHL. For international orders, your name and address may also be passed to customs authorities in the destination country.
Email and messaging: Klaviyo (marketing email and SMS), Privy (website sign-up forms), and Google (our business email).
Reviews: Judge.me and Loox.
Live chat: Tidio.
Analytics and advertising: Google Analytics, Meta (Facebook and Instagram), and Pinterest.
Other: Instafeed (Instagram gallery on our site), Tree-Nation (tree planting on your behalf), Etsy (for orders placed there), and Xero (our accounting system).
We may also disclose information where we are required to by law, or to protect our legal rights.
OVERSEAS DISCLOSURE
Many of the providers listed above store data outside Australia, most commonly in the United States and the European Union. By placing an order or subscribing, you consent to your information being disclosed to these overseas recipients. We take reasonable steps to use reputable providers with their own privacy and security commitments.
COOKIES AND TRACKING
We use cookies and similar technologies to keep your cart working, remember your preferences, measure site traffic, and show you relevant advertising. Most browsers let you block or delete cookies through their settings. Blocking them may stop parts of our site, including checkout, from working properly.
You can opt out of personalised advertising through your Facebook, Instagram, Google and Pinterest account settings.
MARKETING AND UNSUBSCRIBING
We only send marketing to people who have opted in. Every marketing email includes an unsubscribe link, and we action unsubscribes immediately. You can also email info@shovava.com and ask to be removed. Unsubscribing from marketing does not stop essential emails about an order you have placed.
SECURITY
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Our website and checkout are encrypted, and access to customer data is limited to the people who need it. No transmission over the internet is completely secure, so we cannot guarantee absolute security.
HOW LONG WE KEEP IT
We keep order and transaction records for at least seven years, as required by Australian tax law. Marketing contact details are kept until you unsubscribe or ask us to delete them. Published reviews remain unless you ask us to remove yours.
ACCESSING OR CORRECTING YOUR INFORMATION
You can ask us at any time to tell you what personal information we hold about you, to correct anything that is wrong, or to delete information we no longer need to keep. Email info@shovava.com and we will respond within 30 days. There is no charge for this.
COMPLAINTS
If you believe we have mishandled your personal information, please email info@shovava.com so we can try to put it right. We will acknowledge your complaint and respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
CHANGES TO THIS POLICY
We may update this policy from time to time. The current version always appears on this page, and the date below tells you when it last changed.
Last updated: 10 August 2026